Most questions can be answered quickly in our Help Center or through our 24/7 Live Chat (look for the chat button at the bottom-right of this page).
Start with Self-Help
Explore our Help Center articles by category:
About Casa
Who we are, why people choose Casa, and how it works
Using Casa
Navigating the app or website, supported devices, notifications
Payments & Billing
Making payments, setting recurring charges, managing cards, receipts & fees
Account & Settings
Updating login details, managing your profile, saving payment methods
Troubleshooting
Fixing login issues, addressing errors, payment problems
ScotiaGold Passport® VISA Card
Discover how the ScotiaGold Passport® Visa works with Casa
Chat With Us
Start a live chat by clicking on the chat bubble in the bottom-right corner of the page. Haven, our virtual assistant can answer most questions, and a Casa team member is available if you need more help.
Still Need to Reach Us?
For Property Managers
[email protected]For General Inquiries
[email protected]
For Privacy & Data Concerns
[email protected]For Legal Matters
Mailing Address:
245 Davenport Rd, Suite 300
Toronto, Ontario, M5R 1K1
Reach One of Our Partners
If your question relates to your SCENE+ or Scotiabank account, their support teams are ready to help:
SCENE+ Support
For questions about your SCENE+ account, points, or rewards:Call 1-866-586-2805
Or visit sceneplus.com for help 24 hours a day, 7 days a week
Scotiabank Support
For questions about your Scotiabank credit card or other Scotiabank products:Call 1-800-4-SCOTIA (1-800-472-6842)
Or visit scotiabank.com for help 24 hours a day, 7 days a week
Response Times
We do our best to reply within 1–2 business days. For urgent payment issues, please include “Urgent” in your subject line.
Tip: The fastest way to get help is through our Help Center or live chat.