Troubleshooting
Find solutions for login issues, address errors, and payment problems.
32 articles
Login & Access Issues
Fix problems with logging in, verification codes, or resets.
I forgot my password. How do I reset it?
I’m locked out of my account. What should I do?
Why didn’t I get my verification code (email or SMS)?
Can I resend my email or SMS code?
What happens if I enter the wrong verification code too many times?
How do I update my email or phone for verification?
Can I use an international phone number for verification?
Property & Lease Issues
Help with address searches, property setup, and lease verification.
How do I link a new property to my account?
Can I enter my address manually?
Why isn’t my address showing up?
What should I do if Casa can’t find my address?
What if my property isn’t supported yet?
I moved or changed address. What should I do next?
Can I transfer my payment history or rewards to my new property?
Can I keep the same login if I move to a new property?
Why can’t I add multiple properties to my Casa account?
Payments & Billing Issues
Troubleshoot card declines, failed recurring charges, or setup errors.
What should I do if my card has expired?
Why was my card declined during payment?
How do I update or change my payment method?
Can I cancel a payment that’s already processing?
I canceled a payment by mistake. What should I do?
Can I set up recurring or automatic payments?
Why didn’t my recurring payment go through?
Will Casa retry a failed recurring payment (AutoPay) automatically?
Why can’t I edit my scheduled payment or recurring payment (AutoPay)?
How do I know if my payment worked or failed?
Can I split payments across multiple cards?
I see a duplicate charge. What should I do?
Supported Browsers & Devices
Guidance on supported browsers, phones, and compatibility.
What devices and browsers does Casa support?
Can I access Casa from a tablet or shared device?
Why won’t the Casa website load correctly?
How do I make sure I’m using the latest version of Casa?