Troubleshooting
Find solutions for login issues, address errors, and payment problems.
21 articles
Login & Access Issues
Fix problems with logging in, verification codes, or resets.
Can I enter my address manually?
I forgot my password. How do I reset it?
I’m locked out of my account. What should I do?
Why didn’t I get my verification code (email or SMS)?
Can I resend my email or SMS code?
What happens if I enter the wrong verification code too many times?
How do I update my email or phone for verification?
Can I use an international phone number for verification?
Property & Lease Issues
Help with address searches, property setup, and lease verification.
How do I link a new property to my account?
Can I enter my address manually?
Why isn’t my address showing up?
What should I do if Casa can’t find my address?
What if my property isn’t supported yet?
Payments & Billing Issues
Troubleshoot card declines, failed recurring charges, or setup errors.
What should I do if my card has expired?
Why was my card declined during payment?
How do I update or change my payment method?
Why didn’t my recurring payment go through?
Will Casa retry a failed recurring payment automatically?
How do I know if my rent payment failed?
Can I split payments across multiple cards?
Can I set up recurring payments?