Troubleshooting
Find solutions for login issues, address errors, and payment problems.
29 articles
Login & Access Issues
Fix problems with logging in, verification codes, or resets.
- I forgot my password. How do I reset it?
- I’m locked out of my account. What should I do?
- Why didn’t I get my verification code (email or SMS)?
- Can I resend my email or SMS code?
- What happens if I enter the wrong verification code too many times?
- How do I update my email or phone for verification?
- Can I use an international phone number for verification?
Property & Lease Issues
Help with address searches, property setup, and lease verification.
- Can I add more than one property to my Casa account?
- Can I enter my address manually?
- I moved or changed address. What should I do next?
- Can I transfer my payment history or rewards to my new property?
- Can I keep the same login if I move to a new property?
- Why can’t I add multiple properties to my Casa account?
Payments & Billing Issues
Troubleshoot card declines, failed recurring charges, or setup errors.
- What should I do if my card has expired?
- Why was my card declined during payment?
- How do I update or change my payment method?
- Can I cancel a payment that’s already processing?
- I canceled a payment by mistake. What should I do?
- Can I set up recurring or automatic payments?
- Why didn’t my recurring payment go through?
- Will Casa retry a failed recurring payment (AutoPay) automatically?
- Why can’t I edit my scheduled payment or recurring payment (AutoPay)?
- How do I know if my payment worked or failed?
- Can I split payments across multiple cards?
- I see a duplicate charge. What should I do?
Supported Browsers & Devices
Guidance on supported browsers, phones, and compatibility.