Duplicate charges are uncommon and often appear as temporary holds from your card provider. These usually clear automatically within a few business days.
Start by checking whether both charges are posted or if one is still pending. Pending holds typically disappear once your bank confirms the original payment.
If both payments have been processed, contact your property manager first. They can confirm whether one of the charges should be refunded.
If your property manager has no record of a duplicate payment, contact our support team. We’ll help review the transaction and work with your property manager if needed.