Interac e-Transfer is a secure and widely used way to send payments using an email address. Many landlords and property managers prefer this method because it deposits directly into their bank account and does not require any additional setup.
With Casa, Interac e-Transfer is one of the ways we deliver rent, condo fees, and other housing-related payments when forwarding funds to a landlord or property manager who is not yet connected to our system.
This article explains how that process works and what to expect.
1. When Interac e-Transfer is used
When you add a property in Casa, we automatically check whether your landlord or property manager is already connected to our platform.
If they are connected, payments are delivered automatically and you will not see Interac e-Transfer as part of your setup.
OR
If they are not yet connected, Casa still allows you to pay your housing expenses by collecting your payment first, then forwarding the funds to your landlord or property manager.
One of the ways Casa can forward those funds is through Interac e-Transfer. This approach allows you to pay any landlord or property manager in Canada, excluding Quebec, even if they are not directly connected to Casa.
2. What types of payments this applies to
Interac e-Transfer payments through Casa are available only for housing-related payments, including:
• Rent
• Condo fees
• Parking or storage fees billed with housing
• Other recurring housing charges
As a reminder, payments can only be sent to landlords or property managers.
3. Setting up your payment
When setting up a payment that uses Interac e-Transfer, you will be asked to:
Enter your landlord or property manager’s email address.
Specify the amount to be paid to your landlord or property manager.
Choose if this is a one-time payment or AutoPay payment.
Confirm your payment due date.
You will see both the payment due date and the charge date before you confirm the payment.
4. Payment due date vs charge date
When setting up your payment, you always choose the payment due date. For example, if your rent is due on June 1, you enter June 1 as the due date. Casa then confirms the charge date based on how you are paying.
When paying by debit or credit card, Casa typically charges your card three days before the due date. This gives the funds time to settle so the Interac e-Transfer can be sent on the due date.
Even though your card is charged earlier, your payment is still delivered for the correct due date.
5. What your landlord or property manager receives
When Casa sends the Interac e-Transfer, your landlord or property manager receives an email from Interac.
The email subject line includes your name, and the payment memo includes property details so the payment is easy to recognize. Your landlord or property manager does not need a Casa account to receive the funds.
If auto-deposit is enabled, the payment is deposited automatically. If auto-deposit is not enabled, the recipient will need a security code to accept the transfer.
6. E-transfer security code
If auto-deposit is not enabled, Casa provides a e-Transfer security code.
You’ll see this code during payment setup and in your payment history. You must share this code with your landlord or property manager so they can accept the Interac e-Transfer.
Casa does not send the security code to the recipient automatically.
7. Payment confirmations and tracking
You can track your payment at any time from your property’s payment screen or payment history in Casa. You will also receive email updates as your payment is scheduled, processed, and accepted by your landlord or property manager.
8. Receiving an Interac e-Transfer
Interac notification emails are sent from [email protected].
If the recipient does not see the Interac e-Transfer, the most common reasons are:
• The Interac notification email went to spam or junk
• The transfer has not yet been accepted
• The recipient is searching for a Casa email instead of an Interac email
If the recipient still can't find the Interac e-Transfer email, contact our support team and we'll be happy to help.
9. Interac e-Transfers expire after 30 days
If an Interac e-Transfer is not accepted within 30 days, it will expire automatically.
When this happens funds will not be deposited to your landlord or property manager and will be returned to your original payment method
A refund is processed automatically, and you will receive a confirmation email once the refund has been completed.
It is your responsibility to ensure your landlord or property manager receives payment. You may need to reach out to them directly to arrange an alternative payment method or set up a new payment in Casa.
10. Key things to remember
Interac e-Transfer is simply one way Casa delivers your housing payment when your landlord or property manager is not yet connected.
Your payment is not late.
Your landlord does not need to sign up for Casa.
Nothing else is required from you unless your landlord needs the security code.