Payments & Billing
Make payments, set recurring charges, manage cards, and understand receipts and fees.
44 articles
Making Payments
How to complete one-time or recurring payments and confirm success.
- How do I make a payment through Casa?
- How do I make a one-time payment?
- Can I schedule recurring payments?
- How do I know if my rent or condo fee payment went through?
- When will my payment post to my property account?
- Can I split a payment between multiple cards?
- When will my first payment be processed after setup?
- What does payment successful mean?
- Can I set up automatic rent payments right after onboarding?
- Can I modify a scheduled payment?
- Can I edit or cancel a scheduled payment?
- Can I modify a recurring payment or AutoPay?
- Can I cancel a scheduled payment?
- Can I cancel a recurring payment or AutoPay?
Payment Methods
Add, update, or remove cards and billing info.
- What payment methods are available?
- Can I use an international card?
- How do I add a new card to my Casa account?
- How do I remove or update a saved card?
- Why was my card declined during setup?
- How do I enter or update my billing address?
- Can I use the same address for both home and billing?
- Why do I need to provide my billing address?
- How do I confirm my payment method was saved successfully?
- Can I add multiple payment methods for different properties?
Funds Transfer
How your landlord or property manager gets paid.
Payment Issues
What to do when a payment fails or is declined.
- Why did my payment fail?
- What should I do if my payment fails?
- Will Casa retry my payment automatically?
- What happens if I miss a scheduled payment?
- What if my card keeps getting declined?
- I need a refund. How will I get my money back?
- My payment shows twice. Was I charged twice?
- My bank transfer (PAD) failed. What should I do?
- My payment was declined during setup. What should I do next?
- Why am I seeing an error after scheduling my payment?
- Why didn’t my recurring payment start after I confirmed setup?