Payments & Billing
Make payments, set recurring charges, manage cards, and understand receipts and fees.
42 articles
Making Payments
How to complete one-time or recurring payments and confirm success.
How do I make a payment through Casa?
How do I make a one-time payment?
Can I schedule recurring payments?
How do I know if my rent or condo fee payment went through?
When will my payment post to my property account?
Can I split a payment between multiple cards?
When will my first payment be processed after setup?
What does payment successful mean?
Can I set up automatic rent payments right after onboarding?
Can I modify a scheduled payment?
Can I edit or cancel a scheduled payment?
Can I modify a recurring payment or AutoPay?
Can I cancel a scheduled payment?
Can I cancel a recurring payment or AutoPay?
Payment Methods
Add, update, or remove cards and billing info.
What payment methods are available?
Can I use an international card?
How do I add a new card to my Casa account?
How do I remove or update a saved card?
Why was my card declined during setup?
How do I enter or update my billing address?
Can I use the same address for both home and billing?
Why do I need to provide my billing address?
How do I confirm my payment method was saved successfully?
Can I add multiple payment methods for different properties?
Payment Issues
What to do when a payment fails or is declined.
Why did my payment fail?
What should I do if my payment fails?
Will Casa retry my payment automatically?
What happens if I miss a scheduled payment?
What if my card keeps getting declined?
I need a refund. How will I get my money back?
My payment shows twice. Was I charged twice?
My bank transfer (PAD) failed. What should I do?
My payment was declined during setup. What should I do next?
Why am I seeing an error after scheduling my payment?
Why didn’t my recurring payment start after I confirmed setup?