If your payment fails, you’ll see an on-screen error and get an email notification.
You can also:
Try a different Visa or Mastercard with a Canadian billing address.
If your building supports pre-authorized debit (PAD), you can set that up as an alternative payment method.
Contact your property manager to make sure your payment amount matches what’s listed in their records.
If you continue to have trouble, reach out to our support team and we’ll help troubleshoot next steps.